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FAQ
Frequently asked questions
If you enter a valid VAT ID when registering, we will list you as a commercial customer in the shop and all invoices will be issued as IG delivery VAT-free. Before the goods are dispatched, the VAT ID is checked by us in accordance with the statutory requirements. A preliminary check of the VAT ID (level 1) takes place when you register in the shop. If the further check (level 2) is negative, we will contact you immediately.
The tax is calculated according to the valid tax rate in the recipient country. All invoices to Germany are issued with 19% German VAT, all invoices to Austria with 20% Austrian VAT or other EU countries with the respective valid VAT. If a valid VAT ID is entered during registration in the shop or subsequently under “My account”, we invoice VAT-free as IG delivery. Deliveries to Switzerland are issued VAT free.
The majority of the items offered can be ordered in the packaging options “unit” (quantity freely selectable), “carton” (quantity fixed) or “pallet” (quantity fixed). Please note that the price per unit is highest when ordering from the “unit” packaging option! The unit price is always calculated! Also, if you order the multiple of a carton or pallet quantity in the packaging option “unit”. In order to benefit from our favourable carton or pallet prices, the quantity option “carton” or “pallet” must be selected in the product detail view.
For public institutions such as authorities, schools, etc. there is the possibility to order on account. Please register in the shop first and contact us afterwards. After successful verification, the invoice payment method will be activated for you.
You are welcome to collect the ordered goods from us from Monday – Thursday between 8.00 a.m. and 4.30 p.m. and on Friday between 8.00 a.m. and 3.00 p.m. A prerequisite for self-collection is that you have marked the shipping method “self-collection” when placing your order so that no shipping costs will be charged. Please pay for the goods before collection (prepayment, PayPal, credit card, etc.). Unfortunately, cash payment upon collection is not possible.
When the goods are dispatched, you will receive a notification from us by email with information about the dispatch. The invoice will also be sent as a .PDF attachment to this email. The invoice is sent to the email address that was entered during registration. If you choose the shipping method “prepayment”, you will receive an AR Reserve Invoice in addition to the order confirmation. The AR Reserve Invoice is already a legally valid invoice (not to be confused with a proforma invoice), therefore no further invoice follows the AR Reserve Invoice.
Most items can be ordered per unit at Packari.com. For this reason, we kindly ask for your understanding that we do not usually send free samples. Are you a commercial customer or have you already ordered from Packari.com? Please write us a short email with your customer number and address and we will send you a sample.
Our offer is basically intended for B2B customers. As it is not possible for us to check the exact status of each customer, private customers can also buy from us. We consider all customers to be B2B customers. Therefore, there is no general right to exchange.
If the goods packed in a cardboard box or on a pallet are already obviously damaged upon delivery, please do not accept the goods and file a claim with the parcel service or transport service provider as transport damage. If the damage is only visible after opening the transport packaging, please be sure to document the damage BEFORE using the goods – ideally, take a few photos of it. We need these photos in order to settle the damage and send you a replacement as quickly as possible.