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Help - Main
When registering at Packari.com with a valid VAT-Id, we'll handle you in our shop system as a "business client" and all prices will be shown without VAT to you. All invoices will be issued without VAT. The validity of your VAT-Id. will be checked by us before shipping your goods. In case of a not valid VAT-Id. we'll contact you immediately.
All order include 20% Austrian VAT. Orders to Germany include 19% German VAT. If you are a client from Austria this VAT is compulsory, with or without VAT identification number. But if you are an EU client and have a VAT Identification number, please add it to your register, and you will not be exempt of VAT.
Most of our goods are available in the units of quantity „piece“ (you can freely choose the number of goods), „box“(fixed quantity per pox) or „pallet“(fixed quantity per pallet). Please consider that the price of "piece" will be relatively high, compared to "box" or "pallet". To get the very attractive prices of the units of quantity "box" or "pallet", you have to activate the button "box" or "pallet" before you put goods into the shopping cart. The shopping cart and all documents (invoice, delivery note) will show the number of articles you've ordered in piece.
For authorities and public departments we offer "invoice" as a payment method. Please register online and contact us after. After a successful review, we'll provide you the possibility to pay by invoice.
Your order must be paid before pickup, or can be paid in cash (we do not accept checks!).You can pick up your goods, in case of an order ex works, from Monday to Friday between 8.00 a.m. and 4.00 p.m.
In the field of dispatch of the product you receive a message by e-mail, in which automatically you advise the package number and the invoice as PDF attachment.
Most of the articles can be ordered from one piece on. We therefore hope you will appreciate that we cannot ship free samples. For established customers and key accounts: please contact us per e-mail! service@packari.com
Most of our goods are intended to be filled with food or pharmaceutical products. We therefore hope you will appreciate that we cannot accept any returns when the hygienic packaging is damaged. All goods placed under this rule are indicated by the detailed description of the product.
Please send parcels to:
Packari.com GmbH
Europastraße 13
A-6322 Kirchbichl
We recommend to all customers to carefully check that the transport packaging of the merchandise is not damaged during receipt of the merchandise from the forwarder. The customer is obliged to complain about any damages when receiving the goods from the forwarder and shall have the forwarder certify the complaint. Damages found after receiving the goods should be documented by a photo before using any goods.